PLEASE NOTE DUE TO DELAYS IN THE AUSPOST NETWORK, WE CAN NOT GUARANTEE THE BELOW DELIVERY ESTIMATES ARE CURRENTLY ACCURATE. PLEASE REACH OUT TO AUSPOST IF YOUR ORDER HAS BEEN SIGNIFICANTLY DELAYED.
When parcels are shipped from our warehouse, an automated email is sent to customers to provide the tracking number for that shipment.
The tracking number first shows up on the Australia Post tracking website, and once the parcel is shipped from Australia to your location, the status "Processed Through Facility" will be seen in the tracking information.
Once the parcel reaches your country, it then is subject to be checked and cleared by the Customs Department in your region. This process can take 3-10 business days usually, depending on where you live.
After that has occurred, and your parcel has cleared Customs, the parcel is then handed over to the postal service in your region to complete delivery to your location.
For information about your specific parcel, please use the tracking number provided on the website relevant to your region:
Temporary Suspension to Select Countries
Due to ongoing freight and logistics issues sending parcels to spefic countries (largely due to the effects COVID-19), Popcultha have made the decision to temporarily suspend sales to the following countries. We hope that this is a temporary measure, and apologise for any inconvenience.