INTERNATIONAL SHIPMENT TRACKING
When parcels are shipped from our warehouse, an automated email is sent to customers to provide the tracking number for that shipment.
The tracking number first shows up on the Australia Post tracking website, and once the parcel is shipped from Australia to your location, the status "Processed Through Facility" will be seen in the tracking information.
Once the parcel reaches your country, it then is subject to be checked and cleared by the Customs Department in your region. This process can take 3-10 business days usually, depending on where you live.
After that has occurred, and your parcel has cleared Customs, the parcel is then handed over to the postal service in your region to complete delivery to your location.
For information about your specific parcel, please use the tracking number provided on the website relevant to your region:
Is your country not listed? Please let us know so we can add the information to this list!
If your parcel has not been delivered in the standard time frame of 7-15 Business Days from the date of dispatch, please first check your tracking on your relevant link above.
You should see tracking information showing you the last scanned location of that parcel, and for further details about that parcel, please contact the postal service that has possession of the shipment, as they will most likely have the most up-to-date information to help you claim your parcel or have it delivered to your location.
In most cases, the parcel is usually awaiting collection from your local post office.
If the parcel is not located by the postal service in your region, please contact us so that we can ask Australia Post to begin an investigation and locate/have your parcel delivered.
Please note that these investigations may take up to 60 days to be completed, so speaking with your local postal service is often faster and more convenient to you.
International customers are responsible for any customs duties, taxes or fees payable that may arise, this is not part of the shipping and handling fee paid when you make your purchase. Please check with your local postal services for full details on thresholds.
Please note: As a registered business we are unable to ship international orders as a ‘gift’ or a different figure to what you paid and all shipments must be declared as ‘merchandise’.