Domestic Shipping
PLEASE NOTE DUE TO DELAYS IN THE AUSPOST NETWORK, WE CAN NOT GUARANTEE THE BELOW DELIVERY ESTIMATES ARE CURRENTLY ACCURATE. PLEASE REACH OUT TO AUSPOST IF YOUR ORDER HAS BEEN SIGNIFICANTLY DELAYED.
Regular eParcel
We ship all Australian customers from our Head Office and Warehouse in Geelong, Victoria.
Please check our Order Processing Times for the estimated warehouse processing period before your order is shipped. Please note that business days are (Monday to Friday 9 am-5:30 pm). If for some reason we are out of stock of an item on your order, we will ship you the balance of the order and generally put that item on back-order/pre-order for you (provided we are likely to receive more stock of the item) or we will refund you for that item (if we are not likely to get it back in). You will be notified about these issues (if they arise) via email or telephone by our customer support team.
We offer a flat rate of $8.99 shipping to any Australian address for all orders placed via the website, email or telephone if the total value of the order is under $100 (GST inclusive).
This flat rate $8.99 shipping service is via standard Australia Post eParcel.
If your order is over $100 (GST inclusive), then we ship your order complimentary or freight free. Again, this is all done through regular Australia Post eParcel.
If your item(s) is oversized or weighs more than 20kg, we will need to use a courier service to deliver your order to you. This will not cost you any more than the $8.99 (for orders under $100) or the Free Shipping for orders over $100. However, we will need to contact you to arrange for someone to be home at the delivery address or alternatively, you may wish to have it delivered to your workplace or another address that is occupied between the hours of 9 am to 5 pm.
Standard eParcel Shipping - Estimated delivery (after warehouse Processing Times) trackable through Australia Post
VIC: 1-2 business Days
NSW/ACT: 3-4 business Days
QLD: 4-6 business Days
NT/WA: up to 11 business Days
TAS: 3-4 business Days
SA: 3-4 business Days
Express Post
If you choose to pay additional shipping for our domestic Express Post option there is no Free Shipping on items over $100. Rather, your shipping cost will be calculated based on the weight of your consignment and the address it is being shipped to.
Similarly, an additional Express Post premium is added to the $8.99 flat rate shipping for all orders under $100, again based on the weight of your consignment and the address to which it is going.
To select Express Post for your order, you will need to add the items all to your cart, head to the checkout and add your shipping address (including postcode), as the Express Post option will only show after these shipping details are provided.
If the order is placed before Noon (AEST), we will endeavour to have your order dispatched within 24 hours. If there is a backorder for goods temporarily out of stock, you will be notified via email or telephone.
Australia Post guarantee next day delivery through their Express Post Delivery Network to the following zones in Australia:
|
Location |
Postcode range(s) |
|
Canberra |
0200-0250; 2600-2639; 2900-2920 |
|
Sydney and suburbs |
1000-1920; 2000-2249; 2555-2574; 2740-2786 |
|
Melbourne and suburbs |
3000-3210; 3335-3338; 3340#; 3427-3429; |
|
Brisbane |
4000-4209 |
|
Adelaide |
5000-5199; 5800-5999 |
|
Hobart Area |
7000-7019; 7050-7053; 7055; 7892 |
To and from Perth:
|
From all locations listed above to Perth CBD |
6000-6005; 6800-6899 |
|
Only from Perth CBD |
|
# Service guaranteed to township only.
† Service guaranteed to Mail Centre Post Office Boxes only.
Please note that where you have elected to pay for Express shipping on a shopping cart that contains a mix of in stock and pre-order items, we will send your in stock items out via Express shipping, however the balance of the pre-order items may be shipped out via Regular Post as and when each of them arrive into stock. Our system simply does not allow for an accurate shipping price for multiple shipments. So what does this mean for you? Your in stock items will ship out super quick as per normal, your pre-order items may take a little longer to get over to you. If you really want an Express service, we suggest you make separate orders for in stock items and then for pre-order items and this will ensure everything will ship via Express.
Packing Standards
We don’t like to brag at Popcultcha, but having been in the collectables industry for over 21 years now, we know all about mint condition collectables and the fastidious nature of collecting stuff!
What’s more, is that most of us Popcultcha Peeps are collectors ourselves! What this means for you is that we pack your orders the way we like to receive our own orders, so we take the utmost care in ensuring your goodies get from our HQ to your home safely and securely.
Combined Shipments
From time to time Popcultcha will merge shipments to ensure that packages are moving smoothly through parcel services. With domestic freight delays, we are endeavouring to ensure that we have the least amount of packages in transit at any one time. All freight costs are based on parcel weight, as such all shipping costs are being utilized in these shipments. Combined shipments may consist of multiple newly placed in-stock orders, recently arrived pre-orders, or replacement items as necessary. We have found this to be the most practical way to ensure all items are arriving quickly and safely to customers both in Australia and around the world.
Statues, Busts, Hot Toys & High-End Collectables
Where items arrive to us Factory Sealed, we send them out Factory Sealed.
We are not in the business of opening and playing with our toys and collectables, we bring them in and send them back out again! With Hot Toys we bubble wrap the individual Hot Toys cartons to give them a little extra padding in the courier/mail process. The only Hot Toys we generally don't bubble wrap are the bigger bulkier items that have carry handles in any event.
With Sideshow items such as Statues and Busts, we send them out exactly the way they come in, factory sealed and in their original cartons.
The only exception to these standards is where you, the customer, request us to open an item, inspect it for any potential shipping damage or defect and return it to the box exactly the way we found it. This is rare that we do this, as both Popcultcha and the customer would prefer to deal in factory sealed cartons.
Lost Items
Please be aware that Australia Post will not allow an investigation to begin on missing items until a period of three weeks (15 business days) has passed, after the parcel has been handed over to the carrier partner in the destination country.
For further information please follow this link to Australia Post's FAQ on missing items.
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