Thanks for reaching out to us at Popcultcha.com
Our company policy on Funko POP Vinyls is as follows:
Funko Pop Vinyls are a mass produced toy line from various factories across the Far East region. Funko have their own Quality Control program to ensure the product they are producing meet with their company standards. As a retailer, we look over the products to ensure they are the correct items and to discard any obviously defective items, which we do, by the dozens, each and every week.
As a mass produced toy line, there are variations in the manufacturing process that do occur. This can include but is not limited to, slight creases or scuff marks on packaging, minor paint variations, stickers included or not included on boxes etc etc. These are all considered "minor variations" in a mass produced product. You should also keep in mind that the packaging of these products are exactly that, a way to get the actual POP vinyl from A to B. They are designed to assist retailers and Funko themselves to promote and sell what is actually inside the box - the collectable toy.
We will not be replacing or refunding products that have "minor variations". The products are still fit for their intended purpose, which is a fun collectable toy to play with or display and there is nothing further we, as a retailer, can do for customers seeking a pristine product.
These products have passed Funko QC and have been deemed fit for retail markets across the globe by Funko. If you have a particular issue with the quality of Funko's products, please contact Funko through their website at www.funko.com to provide that feedback.
The rationale behind this policy is that what is considered a "mint" or "pristine" Pop! Vinyl collectable toy or what is deemed an "issue" with a Pop! is a subjective view held by the individual and varies widely from consumer to consumer. We, as a retailer of collectables for over 21 years, simply have to draw on our collective knowledge and experience in the industry and cast an objective view on what we consider are products that have a "defect" vs products that have a "minor manufacturing variation".
For those collectors that are fastidious about pristine boxes, we at all times try our best to get replacement boxes where we can, however we cannot guarantee this.
In the case of damage to a pop that was part of a Funko Subscription Box, we do not have access to any replacement boxes for these exclusive items. As these sealed boxes are pre-packed before arriving here at Popcultcha, we do not have the ability to check the items contained inside for imperfections before shipping them to you. These boxes are covered by this policy, and the damages policies shown on the individual subscription box websites, which state "WE DESIGN OUR PACKAGING TO PROTECT THE COLLECTIBLES INSIDE, AND WE DO NOT SEAL OUR BOXES FOR THIS VERY REASON. WE ENCOURAGE YOU TO TAKE YOUR POP! FIGURES AND OTHER PRODUCTS OUT OF THE BOXES TO ENJOY THEM! EVEN IF YOU CHOOSE TO KEEP YOUR FIGURES IN THE BOXES, WE ARE NOT ABLE TO REPLACE PACKAGING."
* If a replacement box can be secured we will send it/them with your next order.
**Please note: A minor packaging flaw that doesn't affect the Pop itself is not considered a defect or damage and is not subject to a return or replacement box.
Thanks for your continued business at Popcultcha.com.