A Preorder is an item that has not yet come into stock, but you can pre-purchase it to secure your piece. Pre-orders under $300 are generally paid up front 100% and are then shipped out to you as soon as they arrive without you having to do anything further.
Items over $300 generally have the option to either pay in full as above, or pay a $100 deposit now to secure the item and then the balance upon arrival of the item into our warehouse, or in instalments leading up to arrival. This can be arranged with one of our staff.
So the deposit, whether it be $100 or in full, secures your particular piece ie. reserves it, but it is non-refundable. If you change your mind or wish to cancel, you can apply this deposit against another product or simply maintain a store credit until you find another item that you want.
Cash refunds will not be given.
Please note, any percentage discount codes applied to a preorder item will deduct the percentage amount from both the RRP of the product AND the $100 Discount. For example, if a 10% OFF code is applied, this code will reduce the RRP of a $1000 product to $900 as well as reducing the $100 Deposit to $90. The remaining amount due in this instance will be $810 (the discounted amount less the discounted deposit).
Preorders are particularly important for limited release items, as sometimes we may presell out of an item, so preordering will be the only was to ensure you can buy that piece.
You can tell if an items is a preorder item by looking on the product page. We have implemented what we like to call the traffic light system. If the green "In stock" Light is showing, then the item is in stock. If the orange "Pre Order" Light is showing, then you know this is a Preorder item. When the orange "Pre Order" light is on, a note with the ETA (Estimated Time of Arrival) is also shown.
ETA's are subject to change and beyond our control as we rely on Manufacturers and then the Australian Suppliers to provide the stock. Please keep this in mind if you are ordering for a specific date, as we cannot guarantee it will arrive on time.
Ordering In-Stock Items with Pre-Order items
When placing an order on our website with both Pre-Order items AND in-stock items, we will ship to you the In-Stock items as quickly as possible, without you needing to wait for the pre-order items.
The pre-order items will then be shipped to you separately, later on, when those items physically arrive in stock. Please note that pre-orders also may take some time to process once the item arrives, as there can sometimes be very high demand on some products (please see below)
Shipments Containing Pre-Order Items
If you have placed an order on our website for in-stock and pre-order items, please be aware that if multiple pre-order items arrive at the same time, we reserve the right to ship the newly arrived pre-orders in the same parcel. We endeavour not to exceed the total of any of your original orders in doing this, but as your postage cost is spent primarily on your first shipment from each order, the shipping of secondary and tertiary parcels containing pre-ordered items may be combine across other orders you have placed in order to keep your items together for safety and ease of delivery.
Pre Order processing times will vary, this is dependant on the how heavily it/they have been pre-sold.
Eg, 1 customer order will be rather quick, with a day turn around. 100-1000 customer orders will take much longer.
We always endeavour to process all pre orders as quickly as possible, but please be aware that there will be a delay on any item/s that is heavily pre sold, or if we land a lot of pre ordered items at the same time.
We ask for your patience during this time so we can have as many resources on this task. Any uptake in emails/calls for updates on shipping will only slow us down as we need to reallocate resources to answer these messages.
FYI: Pre Order processing involves, 1. Invoicing your item/s, 2. Creating a shipping label, 3. Collecting the item/s and then lastly 4. Packing your item/s before shipping. This takes multiple staff members across multiple departments.