Returned Orders

Returned Orders: Re-shipment and Refunds


In the event that your parcel is returned to our warehouse, which may be the result of an incorrect address entered, an undeliverable address or if the parcel was unclaimed after an attempted delivery, Popcultcha will refund the cost of your order, less shipping, to a gift card.


As the shipping fees necessary to deliver your parcel have already been used in the initial shipment we require the cost of shipping to be paid again in order for a secondary dispatch to your location or corrected address. 


If you would like your package reshipped or a refund to your original payment method, please contact us through the website help desk.



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