Returned Orders: Re-shipment and Refunds
In the event that your parcel is returned to our warehouse, which may be the result of an incorrect address entered, an undeliverable address or if the parcel was unclaimed after an attempted delivery, Popcultcha will contact you via email in order to organise either reshipment or a store credit refund for the cost of the items.
As the shipping fees necessary to deliver your parcel have already been used in the initial shipment we require the cost of shipping to be paid again in order for a secondary dispatch to your location or corrected address.
Any return fees charged to us by the relevant postal services must also be paid for by the customer prior to re-shipment, as not claiming your parcel from your postal service incurs a charge for us to have your parcel shipped back to us from your location.
Alternatively, we can provide a store-credit refund via an online gift-card code for the cost of the items on your returned purchase. This allows you to place your order again with any other items you’re interested in to help blend the shipping costs over this new order.
If we receive no response to our initial email after 2 weeks time we will cancel the order and refund you via online gift card (excluding shipping and any processing/return fees). The email correspondence will be sent to the email address that you have used to place the order, and will also be visible from within your Popcultcha account, if you were logged in at the time of purchase.