Popcultcha Help Desk

General

• Terms & Conditions

  • ★ Conditions of Sale
  • ★ Delivery Delay Information - COVID-19
  • 30 day return/exchange policy (Product Guarantee)
  • Cancel Order - Conditions of sale.
  • Cancel Order - Pre-Orders
  • Combined Order Shipping
  • Convention Exclusives - Packaging Variations.
  • Funko Convention Exclusive Release
  • Funko Convention Exclusive Releases - Restricted Shipping
  • Funko Pop! Vinyl Damages Policy
  • Pre Orders
  • Pre-Order ETA's? Website Dates.
  • Pre-Order Now in stock.
  • Privacy Policy
  • Returned Orders

• Payments & Pennies

  • Afterpay
  • Applying Pennies to an Order.
  • Birthday Pennies
  • Change in Price on Pre-Order Products
  • Exchange Rates
  • Fraud Checking System
  • Lay-By's
  • Pennies Program
  • Purchase a Gift Card
  • Using a Gift Card during checkout

• Postage & Handling

  • Australia Post Tracking
  • Domestic Shipping
  • How do I find my Tracking Number?
  • International Customs
  • International Shipping
  • International Tracking
  • Order Processing Times
  • Packing Standards
  • Redirect my Package in transit.
  • Restricted Shipping (RS)
  • Shipping Estimates - Domestic
  • Shipping Estimates - International
  • Update your Default Address.
  • What's in my package?

• FAQ

  • Can I change my postal address for an order?
  • Can I use my American Express / Diners Club card to purchase through Popcultcha?
  • Can I work at Popcultcha?
  • Can we contact Popcultcha by phone?
  • Change my Password
  • Check my Pennies
  • Create an Account
  • How do I calculate International Shipping Charges?
  • How do I get a specific Pop! Vinyl made?
  • I can't find what I am looking for?
  • What are these sections and articles doing here?
  • What are your Popcultcha Old Griffiths Bookstore trading hours?
  • What is a Chase Piece?
  • What is a Pre-Order ETA?
  • What size T-Shirt should I buy?
  • Who is Popcultcha
  • Why can I not get a shipping quote?

• Announcements

  • Will you be getting this item?